FAQ

Are you still dispatching orders?

Yes! Orders placed before noon on a working day are dispatched the same day. Orders placed after noon or on a non working day, are dispatched the next working day.

What are the dimensions of the knobs?

The diameter of each knob is given in the details for that knob on the website. Additionally it is possible to sort the cupboard knobs by size on the website. The standard size for cupboard knobs is 38 - 40mm, these look great on kitchen cupboards, wardrobes, chests of drawers etc.
Unless stated, all our knobs will at least fit furniture that is 25mm thick. Some will fit thicker furniture. Knobs on which you can see the metal bolt head on the face of the knob can have the bolt swapped for a longer one... allowing the knob to be fitted to thicker furniture. We sell the longer bolts separately.
Please don't hesitate to contact us if you have any queries.

How long will my door knobs take to arrive?

Orders placed before noon on a working day are dispatched the same day. Otherwise, orders are dispatched the next working day. Thank you for all the orders - at times of peak order volume, orders are dispatched in the order in which they were received. This can, occasionally, lead to a short delay in dispatch.
We use Royal Mail and offer their RM24 tracked and RM48 tracked services.
We will dispatch your goods as per our dispatch policy above, but regret that we cannot take responsibility for Royal Mail achieving their quoted service levels.

What is the maximum thickness of door/drawer Knobbles and Bobbles door knobs can be used on?

Please do contact us if you can't find the relevant information about bolt length for a product.
Ceramic knobs on which you can see the metal bolt head on the face of the knob can have their bolts removed and replaced by a longer bolt. On these, the standard bolts measure 65mm and usually protrude from the ceramic by 30mm.
We sell 75mm and 90mm long bolts. They can be found under All Knobs - Fittings and Longer Bolts menu item.
Please contact us if you have any queries.

Will knobs bought at different times be exactly the same as each other?

It is unlikely, sorry. The goods are hand made in India and there are often differences in the shade of colour, pattern, knob dimensions etc between one 'batch' and the next. Rather like buying wallpaper or fabric, it is advisable to buy all the knobs needed in one go so that we can ensure that the knobs sent are well matched.

How best do I clean the ceramic door knobs?

We recommend using a soft damp cloth to clean the door knobs.

What is the most popular shape and colour?

There is no right and wrong - we see some amazing combinations. It varies so much. Lots of people are really into the shabby chic look right now, so we get lots of orders for one each of a large number of different shapes and colours. We'd love to get to see the end results - please send us some pictures folks! We all have our favourites though, I love the bright multi-coloured knobs. I have them on my bedside table and they make me smile.

I have my knobs, how do I fit them?

Each ceramic knob is supplied with the ceramic knob itself, a metal bolt, at least one nut and a washer. There are two ways of fitting the knob, both ways are very quick and very easy. Which you choose is just personal preference.

**PLEASE DO NOT TWIST THE KNOBS TO FIT OR TIGHTEN THEM. PLEASE TIGHTEN USING THE NUT INSIDE YOUR DOOR/DRAWER**

If you want to fix the flange so that it faces the knob like this:

photo ceramicknobcuppingbackplate_zps1d3ea218.jpg

photo ceramicknobcuppingexample_zpsb540f57a.jpg

If there isn't a pre-existing hole in the drawer or door to which you are going to fit the knob, first drill a hole. A 5mm diameter drill bit is ideal.
Remove the nuts and washers from the bolt.
Ensure that the flange is facing the knob and then push the bolt through the drilled hole in your drawer until the flange is flush with the drawer front.
Put one of the washers and one nut over the bolt and tighten until the knob is fixed firmly, take care not to over tighten. The second nut is not needed.

If you want to fix the flange so that it is facing away like this:

photo ceramicknobnotcuppingbackplate_zps319e7636.jpg

photo ceramicknobnotcuppingexample_zps7e952580.jpg

If there isn't a pre-existing hole in the drawer or door to which you are going to fit the knob, first drill a hole.
Unscrew the nuts and remove both washers from the bolt.
Turn the flange round so that it will allow the ceramic knob to stand proud of the door/drawer.
Thread one nut onto the bolt and tighten to secure the flange in place (this is optional).
Push the bolt through the drilled hole in your drawer until the flange is flush with the drawer front.
Put the remaining washer and nut over the bolt and tighten the nut until the knob is fixed snugly.

You haven't answered my question!

Please contact us by email at lucy@knobblesandbobbles.com

How do I return my goods?

We want you to be completely happy with your purchase. If, however, you wish to return your goods please notify us by email within 14 days of receipt. We will then advise further.

We regret that paint or good made to order are not returnable.

Goods must be returned in a saleable condition.

Authorised returns are to be sent to:

Knobbles and Bobbles Ltd
G1 Glendale House
Goulbourne Street
Keighley
BD21 1PG

Please ensure that the parcel is wrapped in such a way as the goods are returned to us in a saleable condition. We will then refund the full amount you paid, to the method you used when purchasing.

It is the responsibility of the customer to pay for the return for 'change of heart' reasons.

For partial returns, if the value of the retained items falls below £60 and free postage had been applied to the original order, postage charges for the retained items will be deducted from the refund.

Our Terms and Conditions supersede the details above, please see our Terms and Conditions for full details.