|Are you still dispatching orders?|
Thank you for all your support last year! It was a hard year for everyone and we were very grateful for your continued support and custom to keep this little business going.
Happy, safe and prosperous New Year to you all.
Lucy, Kennedy and the team.
|What are the dimensions of the knobs?|
|The diameter of each knob is given in the details for that knob on the website. Additionally it is possible to sort the cupboard knobs by size on the website. The standard size for cupboard knobs is 38 - 40mm, these look great on kitchen cupboards, wardrobes, chests of drawers etc.
Unless stated, all our knobs will at least fit furniture that is 25mm thick. Some will fit thicker furniture. Knobs on which you can see the metal bolt head on the face of the knob can have the bolt swapped for a longer one... allowing the knob to be fitted to thicker furniture. We sell the longer bolts separately.
Please don't hesitate to contact us if you have any queries.
|How long will my door knobs take to arrive?|
|Orders placed before noon on a working day are dispatched the same day. Otherwise, orders are dispatched the next working day.
We use Royal Mail. From Sunday 6th December until after Christmas we will only be offering RM24 as any lesser services are taking far too long. Royal Mail have unprecedented volumes and covid to deal with! We will offer free postage on orders of £60. Our usual postage policies will be reapplied in the new year.
|What is the maximum thickness of door/drawer Knobbles and Bobbles door knobs can be used on?|
|The bolt supplied with each door knob will fit a maximum door thickness of 25mm.
Knobs on which you can see the metal bolt head on the face of the knob can have their bolts removed and replaced by a longer bolt.
The standard bolts measure 65mm and usually protrude from the ceramic by 30mm.
We sell 75mm and 90mm long bolts. They can be found under All Knobs - Fittings and Longer Bolts menu item.
Please contact us if you have any queries.
|Will knobs bought at different times be exactly the same as each other?|
|Almost definitely not! The goods are hand made in India and there are often differences in the shade of colour, pattern, knob dimensions etc between one 'batch' and the next. Rather like buying wallpaper or fabric, it is advisable to buy all the knobs needed in one go so that we can ensure that the knobs sent are well matched.
|How best do I clean the ceramic door knobs?|
|We recommend using a soft damp cloth to clean the door knobs.
|What is the most popular shape and colour?|
|We don't know! It varies so much. Lots of people are really into the shabby chic look right now, so we get lots of orders for one each of a large number of different shapes and colours. We'd love to get to see the end results - send us some pictures folks! We all have our favourites though, I love the bright multi-coloured knobs. I have them on my bedside table and they make me smile.
|I have my knobs, how do I fit them?|
|Each knob is supplied with the ceramic knob itself, a metal bolt, two nuts and a washer. There are two ways of fitting the knob, both ways are very quick and very easy. Which you choose is just personal preference.
If you want to fix the flange so that it faces the knob like this:
If you want to fix the flange so that it is facing away like this:
|You haven't answered my question!|
|Oh no! Please contact us by email at email@example.com or give us a ring on 07746 357625. We'd love to hear from you.
|How do I return my goods?|
|We want you to be completely happy with your purchase. If, however, you wish to return your goods please notify us by email within 14 days of receipt. We will then advise further.
Authorised returns are to be sent to:
Knobbles and Bobbles Ltd
G1 Glendale House
Please ensure that the parcel is wrapped in such a way as the goods are returned to us in a saleable condition. We will then refund the full amount you paid, to the method you used when purchasing.
It is the responsibility of the customer to pay for the return for 'change of heart' reasons.
For partial returns, if the value of the retained items falls below £45 and free postage had been applied to the original order, postage charges for the retained items will be deducted from the refund.
Our Terms and Conditions supersede the details above, please see our Terms and Conditions for full details.