|Are you still dispatching orders?|
|During the present Covid-19 pandemic we are strictly adhering to the rules and instructions given to us by the Government. We are still able to operate our online business and are dispatching all orders to UK addresses as normal. We hope to restart services to overseas addresses as soon as possible. Please don't hesitate to contact us with any questions at all! Lucy@knobblesandbobbles.com. We very much appreciate your support at this time. Lucy x
|What are the dimensions of the knobs?|
|The diameter of each knob is given in the details for that knob on the website. Additionally it is possible to sort the cupboard knobs by size on the website. The standard size for cupboard knobs is 38 - 40mm, these look great on kitchen cupboards, wardrobes, chests of drawers etc.
Unless stated, all our knobs will at least fit furniture that is 25mm thick. Some will fit thicker furniture. Knobs on which you can see the metal bolt head on the face of the knob can have the bolt swapped for a longer one... allowing the knob to be fitted to thicker furniture. We sell the longer bolts separately.
Please don't hesitate to contact us if you have any queries.
|How long will my door knobs take to arrive?|
|We will dispatch your goods within 2 working days (stock levels allowing).
For orders weighing under 2kg we use Royal Mail to dispatch your goods, this will usually take between 1 and 3 days, during the pandemic Royal Mail have told us this could take 15 working days. Heavier parcels are sent via courier and can be tracked.
|What is the maximum thickness of door/drawer Knobbles and Bobbles door knobs can be used on?|
|The bolt supplied with each door knob will fit a maximum door thickness of 25mm.
Knobs on which you can see the metal bolt head on the face of the knob can have their bolts removed and replaced by a longer bolt.
The standard bolts measure 65mm and usually protrude from the ceramic by 30mm.
We sell 75mm and 90mm long bolts. They can be found under All Knobs - Fittings and Longer Bolts menu item.
Please contact us if you have any queries.
|Will knobs bought at different times be exactly the same as each other?|
|Almost definitely not! The goods are hand made in India and there are often differences in the shade of colour, pattern, knob dimensions etc between one 'batch' and the next. Rather like buying wallpaper or fabric, it is advisable to buy all the knobs needed in one go so that we can ensure that the knobs sent are well matched.
|How best do I clean the ceramic door knobs?|
|We recommend using a soft damp cloth to clean the door knobs.
|What is the most popular shape and colour?|
|We don't know! It varies so much. Lots of people are really into the shabby chic look right now, so we get lots of orders for one each of a large number of different shapes and colours. We'd love to get to see the end results - send us some pictures folks! We all have our favourites though, I love the bright multi-coloured knobs. I have them on my bedside table and they make me smile.
|I have my knobs, how do I fit them?|
|Each knob is supplied with the ceramic knob itself, a metal bolt, two nuts and a washer. There are two ways of fitting the knob, both ways are very quick and very easy. Which you choose is just personal preference.
If you want to fix the flange so that it faces the knob like this:
If you want to fix the flange so that it is facing away like this:
|You haven't answered my question!|
|Oh no! Please contact us by email at firstname.lastname@example.org or give us a ring on 07746 357625. We'd love to hear from you.
|How do I return my goods?|
|We want you to be completely happy with your purchase. If, however, you wish to return your goods please notify us by email within 14 days of receipt. We will then advise further.
Authorised returns are to be sent to:
Knobbles and Bobbles Ltd
G1 Glendale House
Please ensure that the parcel is wrapped in such a way as the goods are returned to us in a saleable condition. We will then refund the full amount you paid, to the method you used when purchasing.
It is the responsibility of the customer to pay for the return for 'change of heart' reasons.
For partial returns, if the value of the retained items falls below £45 and free postage had been applied to the original order, postage charges for the retained items will be deducted from the refund.
Our Terms and Conditions supersede the details above, please see our Terms and Conditions for full details.